Return Policy

RETURN POLICY

We at CEO our goal is to give you great quality hair for a great price. We want you to fall in love with our hair and customer service. We will accept returns in exchange for store credit only. All exchange credit will be of the final purchase price on your original receipt within 7 days of purchase.  The shipping fee is nonrefundable. 

All purchases are final. For exchanges, the hair must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and in new condition for exchange credit. We will need you to send your original receipt back. We will not exchange it without the original receipt.  You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue an exchange credit.

We will only exchange 1 time. Please contact us at 805CEOBAE@gmail.com  and we will forward you exchange instructions. During sales, we do not offer exchanges. All sales are final.

We recommend that you send your package via US Postal Insured Priority Mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair.

Exchange credit will be processed between 2-5 days. If you know what you will like to exchange for we recommend that you advise us before returning the hair. We will process your exchange and new order all at once.

When ordering please ensure the correct address. CEO will apply for a $10.00 undeliverable order and corrections to shipping addressed caused by customer error.

 

Order Verification

The safety and security of our customers is the utmost priority of CEO. To this end, CEO seeks to create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. CEO has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:

  • The billing address on the customer’s order does not match the credit card used in the transaction

  • The shipping address provided in the order is different from the billing address

  • Unusual shopping patterns

Orders subject to verification may require supporting documentation before the order has shipped. To ensure a successful transaction, please ship your order to the billing address listed for your credit card. For any order verification questions, please email 805CEOBAE@gmail.com or call 213-321-9735 (Monday/Saturday 10am-5pm; Tuesday-Friday 10am-7pm).

 

CANCELLATION POLICY

CEO will process orders between 1-2 business days. If you decide to cancel your order and it was already shipped out, we will gladly refund your order with proof of cancellation attempt within 48 hours of ordering. Before issuing a refund we will have to have the hair back in our possession before the refund process is complete. Purchases must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and saleable condition for refund. We will need you to send your original receipt back. We will not refund without the original receipt.  You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue a refund.

CANCELLATION BY CEO

CEO reserves the right to cancel your order and / or refuse to accept subsequent orders in certain situations.

  1. If the information given by the customer is deemed fraudulent

If you have any questions on how to exchange hair please forward your questions to: 805CEOBAE@gmail.com

 

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